Strategy. Innovation. Brand.

25 Words or Less – The Consistency Principle

Consumer products companies used to run contests asking people to write down — in 25 words or less — why they liked a particular product.  People who submitted the most creative entries could win huge prizes, like a house or a car.  Contestants focused on the limit of 25 words — how to say something important in a very few words. (Succinct written communication — good practice for Twitter).

But what was really going on?  The sponsoring company was getting thousands of people to write down something positive about the product.  And once you write something down, you’re likely to behave consistently with what you’ve written.  In other words, the sponsoring company induced thousands of people to convince themselves that they like the product.  It’s almost like an auto-hypnotic suggestion.  It’s called the consistency principle and you can learn more about it in today’s video.

How to get a sports car

fast carWant to get a sports car?  Start by asking for a motorcycle.

It’s a variation of a basic rule called reciprocity — as identified by Robert Cialdini in his book, Influence. Every society adheres to some form of reciprocity — it helps cement relationships.  It’s useful to know that, if you do someone a favor, you’ll likely be repaid in the future.

The reciprocity principle may seem obvious.  But there are many subtleties and variations.  Learn three of the major variations — and how to get a sports car — in this week’s video.

Managing Your Voice

How many meanings does the following sentence have: What are you doing there?

The sentence has only five words but you can interpret it in at least five different ways. It’s very ambiguous.  Your audience may interpret it in ways that you didn’t mean.  It all depends on your tone of voice.  You work on your speaking skills but how good are you at managing your tone of voice? Learn a useful exercise to improve your tone-of-voice control in today’s video.

Reasoning precedes decision-making, doesn’t it?

It’s often said that the best missionary for a religion is someone who recently converted to that religion.  Why is that?  When people make a decision — especially a big decision — they go through a reasoning process to help them make the best decision.  We often assume that this process happens before the decision is made.  In reality, people continue to look for validating reasons even after the decision is made.  They often put a lot of energy into convincing other people that they made the right choice — they proselytize their colleagues to support and reinforce their decision.  You can use this energy in your persuasive communications.  Watch the video.

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